We Hear You

We asked for your feedback about MWR programs/events and you really came through. Here are some of the most popular survey comments with responses from our staff...

Comment: "Missing glute thrusting machine. Most Navy gyms have them. Can we Please get one?"

Response: At this time, we do not have the appopriate space for a durable Hip Thrust machine. As we evaluate our equipment layout and develop a plan for future equipment purchases, we will consider incorporating this machine.

Comment: "I want to thank the entire library team at NAS JRB Fort Worth for showing me an incredible example of customer service... Fernanda and the entire team were so kind, friendly, personable, and extremely professional. They answered all my questions and allowed me to use the library computer, print out a few documents, and scan... I am PCSing in two weeks, so the mater was time sensitive for me, and instead of being frustrated, they literally helped save my day. Everyone was so gracious, and their help was invaluable... I can't thank them enough."

Response: Our Library staff is the best in the business! We expect nothing less than 5-Star customer service and outstanding programs from Michaela, Fernanda, and Georgia.

Comment 1: "Love your movies. Wish it was posted weekly with what movies playing and when."

Response 1: Click HERE to see the schedule of movie showtimes on the Movie Reel page of our website.

Comment 2: "Will you be showing 'Top Gun' again? You should play 1 and 2 back-to-back."

Response 2: That is a great suggestion and we would LOVE to host a "Top Gun Day" at the Movie Reel, showing these movies consecutively. The movies we show are offered through Navy Motion Picture Service, and we are allowed to offer titles only during the days/times they are available. Please FOLLOW us on Facebook to learn about free movies and other fun programs at the Movie Reel.

Comment: "I love what’s offered for things to do. I would like to recommend that MWR look into expanding; possibly look into some of these places MEOW Wolf in Grapevine, Dallas Aquarium, some water parks, train ride around the area, and other family activities. There is a small list for local stuff and it would be great to have more.

Response: Thank you for the great suggestions. We are working on offering more local attractions.

Comment: "My husband and I came to check out the disc golf course and it was gone? Or moved? Where is it?"

Response: We were directed to remove the disc golf course until an environmental assessment study can be completed. Unfortunately, we have no control over how and when the study is conducted. Once completed (and approved), we will re-install the course. Stay tuned to our Facebook page for updates. www.facebook.com/nasFWmwr

Comment: "Why can't I rent a powerboat? Seriously?! Fix it!"

Response: Thank you for your interest in renting our boats. At this time, the issues are not mechanical. Current staffing levels are preventing us from safely deploying this part of our program. If you (or someone you know) is interested in working in Community Recreation, please check out our open positions by clicking HERE.

 

Comment: "Twice I have rented kayak or paddle boards. The first time the equipment was not brought out until 1 hour after my reserved time. The second time the equipment was not brought out until 30 minutes after my reserved time."

Response: Thank you for your patience with our staff. We are working to increase the number of staff members at that facility, which will improve our ability to serve our customers.